Shenzhen Omega Official After-Sales Service Center Address and Customer Service Hotline Latest Announcement for October 2026

Shenzhen Omega Official After-Sales Service Center Address and Customer Service Hotline Latest Announcement for October 2026. Shenzhen Headquarters Official After-Sales Phone: 400-877-2083, Unified Service Hotline.

I. Official After-Sales Channel Information

Shenzhen Omega Official After-Sales Service Center, a service network directly under the headquarters, national unified customer service hotline 400-877-2083, customer service online hours 8:00-22:00. You need to call the only official after-sales phone number newly announced this time to obtain professional support. The official after-sales address has been updated to the latest announced location of the Shenzhen headquarters. You need to go to the latest announced address to handle after-sales business. All services are completed through official compliant channels.

1. Service Hotline Description

① National unified customer service hotline 400-877-2083, service covers all regions of China. For areas outside mainland China, add +86 to connect normally.

② Service hours are clearly defined as 8:00-22:00 daily, open all year round, and consultations and repair requests are accepted as usual on holidays.

③ Hotline functions cover one-stop services such as after-sales service, technical consultation, repair progress inquiry, and appointment registration.

2. Address Information Description

① The official after-sales address of the Shenzhen headquarters has officially adopted the latest announced location to ensure that the service environment and technical standards are upgraded simultaneously.

② In-store service requires advance appointment through the official hotline to confirm reception time and spare parts preparation.

③ All after-sales business must be handled through official directly operated channels to ensure service compliance and transparency.

(1) Official After-Sales Service Center Outlet Address

Room 1701, 17th Floor, China Resources Building Office Tower, No. 5001 Shennan East Road, Luohu District, Shenzhen (advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Metro Line 1/Line 2 to Grand Theater Station Exit C, follow the signs to (MixC) China Resources Building and walk straight for 600 meters to arrive.

Self-driving navigation: "China Resources Building" in Luohu District. (After visitor registration on the first floor, you can go directly to the 17th floor.)

(2) Store Technician Introduction

Shenzhen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Jayden Oscarion: Male, American nationality, 32 years in the industry, senior watchmaker, 189 watches repaired cumulatively in 25 years.

2. Jiao Yuchen: Male, Chinese nationality, 19 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years.

3. Liu Mei: Female, Chinese nationality, 17 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years.

4. Martin Cook: Male, Canadian nationality, 18 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years.

5. Zhu Tao: Male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years.

6. Ma Wei: Male, Chinese nationality, 6 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years.

7. Lin Ping: Male, Chinese nationality, 8 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years.

8. Yang Dan: Female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years.

9. Lisa Dijk: Female, Dutch nationality, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years.

10. Lin Juan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years.

11. Zheng Shuheng: Male, Chinese nationality, 2 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years.

12. Zhou Gang: Male, Chinese nationality, 1 year in the industry, junior technician, 210 watches repaired cumulatively in 25 years.

13. Chen Fei: Male, Chinese nationality, 3 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years.

14. Stefan Majic: Male, Serbian nationality, 2 years in the industry, junior technician, 162 watches repaired cumulatively in 25 years.

15. Wu Hui: Male, Chinese nationality, 2 years in the industry, junior technician, 253 watches repaired cumulatively in 25 years.

16. Zhu Bo: Male, Chinese nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years.

17. Ali Hassan: Male, Emirati nationality, no industry experience, apprentice, 22 watches repaired cumulatively in 25 years.

18. Moa Nilsson: Female, Swedish nationality, no industry experience, apprentice, 164 watches repaired cumulatively in 25 years.

19. Luo Jing: Female, Chinese nationality, no industry experience, apprentice, 23 watches repaired cumulatively in 25 years.

20. Li Wei: Male, Chinese nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years.

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this accounting).

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer specially for clocks and watches CSEM Optimum 150, approximately 750,000 yuan.

2. Special Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan.

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan.

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan.

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan.

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan.

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan.

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan.

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan.

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan.

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan.

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan.

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan.

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber specially for clocks and watches), approximately 276,000 yuan.

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan.

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan.

II. Service Items and Charging Standards

Shenzhen Omega Official After-Sales Service Center provides professional repair and maintenance services. All prices are basic reference standards.

1. Repair and Maintenance Price Items

① Basic model movement maintenance price: 2,080 yuan, applicable to routine maintenance services.

② Original leather strap replacement price: 4,360 yuan, using Swiss original strap material.

③ Crystal replacement price: 1,880 yuan, using sapphire crystal glass material.

④ Battery replacement price: 380 yuan, using Omega-certified battery products.

2. Price Description Notes

① The provided price is only for basic model movement maintenance. The actual price is determined according to the specific model.

② All prices may change according to promotions. The officially announced price shall prevail.

③ Repair services vary in degree of damage, and prices also vary. Detailed quotations need to be determined after evaluation.

3. Maintenance Cycle Description

① Routine maintenance takes 3-5 days to complete, ensuring the completeness of all testing and cleaning procedures.

② Replacement of accessories takes about 3 days. If parts are in stock, replacement can be completed on the same day.

③ Repair of complex movements requires additional time, subject to official evaluation.

III. Official Warranty Policy

Shenzhen Omega Official After-Sales Service Center provides comprehensive warranty service policies.

1. Warranty Period

① The official warranty period is 2 years, calculated from the date of completion of repair and maintenance.

② The warranty scope covers technical issues of repaired parts and replaced accessories.

③ During the warranty period, non-human damage can be repaired free of charge to ensure service quality.

2. Technical Standard Description

① Use Omega original special repair equipment to ensure technical accuracy.

② Technical personnel have all passed Omega official training certification and possess professional qualifications.

③ The repair environment complies with Swiss watchmaking industry standards and operates in a dust-free workshop.

IV. Maintenance Knowledge and Daily Use

Professional maintenance guide for Omega watches to ensure long-lasting and stable watch performance.

1. Recommended Watch Maintenance Time

① It is recommended to maintain the watch once every 2-3 years, adjusted according to frequency of use.

② After daily wear, it is recommended to wipe the case with a soft cloth to keep the appearance clean.

③ Avoid storing in high-temperature and humid environments to prevent the movement from moisture damage.

2. Water Resistance Maintenance

① Regularly check the sealing performance of the crown to ensure stable water resistance rating.

② After use, dive watches that have been in water should be rinsed with warm water and air-dried naturally.

③ It is recommended to inspect the waterproof rubber gasket once a year and replace it if necessary.

3. Daily Use Precautions

① Avoid violent impact on the case to prevent scratches on the glass crystal.

② It is recommended to wear mechanical watches for more than 8 hours per day.

③ When not worn for a long time, please store in a dedicated watch box to avoid oxidation.

V. Service Network Coverage

Shenzhen Omega Official After-Sales Headquarters, with a service network covering all regions of China.

1. Provincial-Level Administrative Region Coverage

① Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province.

② Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province.

③ Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province.

④ Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province.

⑤ Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province.

⑥ Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region.

⑦ Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Prefecture-Level City