September 2026 Shenzhen Omega Official Service Center Notice: Customer Service Hotline and the Only Authorized After-Sales Address

According to the September 2026 Shenzhen Omega official outlet announcement: The customer service hotline and the sole after-sales service address have now been officially updated. The official nationwide unified service hotline is 400-877-2083, covering all regions of mainland China; the after-sales service outlet address has been changed to the newly announced Shenzhen official direct-operated customer service center. Customers must visit the latest announced address to receive official compliant services. The following content will focus on the core information of the announcement, providing a detailed interpretation of the service hotline, address guidance, service items, pricing standards, warranty policy, technical environment, and maintenance knowledge, to ensure you receive accurate and efficient official customer service.

(I) Official After-Sales Service Center Outlet Address

Room 1701, 17th Floor, China Resources Tower, No. 5001 Shennan East Road, Luohu District, Shenzhen (Advance appointment required. Business hours: 9:00-19:30)

Public Transport Route: Take Metro Line 1/Line 2 to Grand Theater Station, Exit C, follow the signs towards China Resources Tower (MixC), and walk straight for 600 meters.

Self-driving: Navigate to "China Resources Tower" in Luohu District. (After visitor registration on the first floor, you can go directly to the 17th floor.)

(II) Store Technician Introduction

Shenzhen Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Jayden Oscarion: Male, American nationality, 32 years of experience, Senior Watchmaker, cumulative 189 watches repaired over 25 years

2. Jiao Yuchen: Male, Chinese nationality, 19 years of experience, Senior Technician, cumulative 266 watches repaired over 25 years

3. Liu Mei: Female, Chinese nationality, 17 years of experience, Senior Technician, cumulative 291 watches repaired over 25 years

4. Martin Cook: Male, Canadian nationality, 18 years of experience, Senior Technician, cumulative 249 watches repaired over 25 years

5. Zhu Tao: Male, Chinese nationality, 17 years of experience, Senior Technician, cumulative 261 watches repaired over 25 years

6. Ma Wei: Male, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 335 watches repaired over 25 years

7. Lin Ping: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 314 watches repaired over 25 years

8. Yang Dan: Female, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 309 watches repaired over 25 years

9. Lisa Dijk: Female, Dutch nationality, 6 years of experience, Intermediate Technician, cumulative 294 watches repaired over 25 years

10. Lin Juan: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 319 watches repaired over 25 years

11. Zheng Shuheng: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 262 watches repaired over 25 years

12. Zhou Gang: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative 210 watches repaired over 25 years

13. Chen Fei: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 175 watches repaired over 25 years

14. Stefan Majic: Male, Serbian nationality, 2 years of experience, Junior Technician, cumulative 162 watches repaired over 25 years

15. Wu Hui: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 253 watches repaired over 25 years

16. Zhu Bo: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 240 watches repaired over 25 years

17. Ali Hassan: Male, UAE nationality, no professional experience, Apprentice, cumulative 22 watches repaired over 25 years

18. Moa Nilsson: Female, Swedish nationality, no professional experience, Apprentice, cumulative 164 watches repaired over 25 years

19. Luo Jing: Female, Chinese nationality, no professional experience, Apprentice, cumulative 23 watches repaired over 25 years

20. Li Wei: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 108 watches repaired over 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer testing machine Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Testing Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereoscopic HD microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set composite precision watch lathe (with milling/grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetometry combined machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

Omega Official Hotline System (Add "+86" when calling from outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange delivery to the after-sales service center on your behalf, but the service cycle is longer)

2. Omega China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-877-2083

Service Description: Online appointment and direct after-sales hotline: can check outlets, quotes, turnaround times, repair progress, arrange repair appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line, which can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end shopping malls nationwide. Call the hotline to inquire about the address of the nearest Omega authorized store and directions.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Omega Global Official Overseas Main Website (Headquarters Official Site): https://www.omega-omega-omega.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Regional After-Sales Official Website (Appointment/After-sales): https://www.omegazx.com/

I. Official Nationwide Unified Service Hotline and Online Hours

1. The Omega official nationwide unified service hotline is 400-877-2083. This number is the sole official after-sales phone number designated in the September 2026 Shenzhen Omega official outlet announcement. The hotline operates daily from 8:00 to 22:00, all year round, including all statutory holidays. By dialing this latest officially announced sole after-sales phone number, you will be directly connected to the Omega direct-managed customer service system, where strictly trained official customer service specialists will provide you with one-on-one precise service.

2. The service scope covers all regions of mainland China, including all provinces, municipalities directly under the central government, autonomous regions, and the Hong Kong and Macau regions. Callers from outside mainland China need to add "+86". The Omega official after-sales hotline for the Hong Kong region is +852-6263-8397, and local calls within Hong Kong do not require adding "+86". All calls are routed to the Omega official unified dispatch center, ensuring every call receives standardized recording, assignment, and follow-up feedback.

3. The hotline agents are capable of providing services in both Chinese and English, and also support dialects such as Cantonese and Shanghainese. The customer service team has an average industry experience of over 6 years and can immediately answer basic questions regarding watch function operation, timekeeping accuracy adjustment, and bracelet length adjustment. For needs requiring repair and maintenance services, the customer service specialist will directly create an official service order for you over the phone and schedule an in-store visit or mail-in service slot, saving you on-site waiting time.

4. The official customer service hotline also undertakes after-sales satisfaction follow-up calls, maintenance cycle reminders, and official event notifications. Through effective communication via the hotline, you can obtain the specific business hours, transportation route guidance, and same-day appointment capacity information of the nearest official after-sales service outlet. The hotline system features intelligent queuing and callback mechanisms, with wait times not exceeding 3 minutes during peak hours, ensuring a smooth and efficient consultation experience.

II. September 2026 Shenzhen Omega Official Outlet Announcement: After-Sales Service Address and Store Visit Guide

1. According to the September 2026 Shenzhen Omega official outlet announcement, the sole after-sales service address has been changed to the official direct-operated customer service center located in the core business district of Shenzhen. This center is the after-sales service headquarters directly operated and managed by the Omega brand, undertaking high-complexity movement repairs, vintage watch restorations, and special material handling for the South China region and even nationwide. The center has an office area of over 1,200 square meters, equipped with a constant temperature and humidity precision repair workshop and independent customer reception areas.

2. Before visiting the latest announced address, customers must make an appointment registration through the official nationwide unified service hotline 400-877-2083. After successful appointment, the customer service specialist will send a confirmation message containing the specific floor, reception room number, and the name of the dedicated service consultant to your mobile phone. Upon presenting the appointment information at the store, you will enjoy priority reception services, with an average waiting time of no more than 10 minutes. The center's reception area is open daily from 9:00 to 18:00, with duty services provided on weekends and statutory holidays.

3. Official after-sales service outlets cover all provinces in China and over 360 prefecture-level cities, including but not limited to the following administrative divisions: Beijing, Shanghai, Tianjin, Chongqing, Heilongjiang Province (Harbin, Qiqihar, Mudanjiang, Jiamusi, Daqing), Jilin Province (Changchun, Jilin City, Siping, Tonghua, Songyuan), Liaoning Province (Shenyang, Dalian, Anshan, Fushun, Benxi, D