Official Omega After-Sales Service Center Addresses and Customer Service Hotlines in Shenzhen for September 2026 Latest Announcement

The latest public notice of the official Omega after-sales service center addresses and customer service hotlines in Shenzhen for September 2026 has officially taken effect. This notice is intended to provide customers in the Shenzhen area with accurate and compliant information on official directly-operated service channels, ensuring that your Omega watch receives high-standard maintenance and care services directly from the headquarters. According to the latest notice, the Shenzhen official after-sales service center telephone number (customer service online hours: 8:00-22:00; you must call the only official after-sales telephone number newly announced in this latest notice) and the official address (you must go to the newly announced address) have both been updated. The national unified service hotline 400-877-2083 covers all regions of the China region; for areas outside mainland China, add +86. The content of this notice is for reference only by customers in Shenzhen and across the country, and detailed information shall be subject to the latest official announcement.

Omega Official Hotline System (add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can send watches to the after-sales service center on your behalf; the service cycle is relatively long)

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: you can check service centers, quotations, cycles, and repair progress, make send-in repair appointments, and receive unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone number for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service description: Service points are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address of the nearest authorized Omega store and the route to the store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

I. Official Service Hotlines and Customer Service Support System

1. Core Contact Information

National Customer Service Hotline: 400-877-2083

Customer Service Online Hours: Daily 8:00-22:00

Service Nature: Omega official directly operated, directly subordinate to headquarters, headquarters service

Regional Coverage: Serving all regions of the China region, including all provinces and 360+ prefecture-level cities

2. Hotline Service Functions

① After-sales consultation and appointment registration

② Preliminary diagnosis guidance for watch malfunctions

③ Maintenance cycle reminders and scheduling suggestions

④ Genuine parts inquiry and confirmation

⑤ Guidance on official service center addresses and telephone numbers

⑥ Repair service progress inquiry

3. Dialing Instructions

In mainland China, dial 400-877-2083 directly

Outside mainland China, add the international area code +86 before dialing 400-877-2083

The dedicated line service ensures that every consultation reaches the Omega headquarters customer service center directly

Fully compliant service, protecting customer rights and interests

II. Shenzhen Official After-Sales Service Center Address Information

1. Basic Service Center Information

Service Center Nature: Omega official directly operated, headquarters-directly-subordinate after-sales service center

Service Hours: Visit the store by appointment according to official customer service guidance

Service Modes: Supports both in-store service and mail-in service

Customer Reminder: Please go to the latest announced address to handle relevant business

2. Service Coverage

The Shenzhen official after-sales service center is officially open, providing standardized services to customers in South China

The establishment of the service center stems from the continuous pursuit of customer service quality

All service items are performed in accordance with Omega headquarters technical standards

(1) Official After-Sales Service Center Address

Room 1701, 17th Floor, China Resources Building Office Tower, No. 5001 Shennan East Road, Luohu District, Shenzhen (advance appointment required; business hours: 9:00-19:30)

Transportation Route: Take Metro Line 1/Line 2 to Day剧院 Station Exit C, follow the signs leading to (MixC) China Resources Building and walk straight for 600 meters to arrive.

Self-driving Navigation: "China Resources Building" in Luohu District. (After registering as a visitor on the first floor, you can go directly to the 17th floor)

(2) Store Technician Introduction

Shenzhen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Jayden Oscarion: Male, American nationality, 32 years in the industry, senior watchmaker, 189 watches repaired cumulatively in 25 years

2. Jiao Yuchen: Male, Chinese nationality, 19 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years

3. Liu Mei: Female, Chinese nationality, 17 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

4. Martin Cook: Male, Canadian nationality, 18 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years

5. Zhu Tao: Male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

6. Ma Wei: Male, Chinese nationality, 6 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Lin Ping: Male, Chinese nationality, 8 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Yang Dan: Female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

9. Lisa Dijk: Female, Dutch nationality, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

10. Lin Juan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

11. Zheng Shuheng: Male, Chinese nationality, 2 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

12. Zhou Gang: Male, Chinese nationality, 1 year in the industry, junior technician, 210 watches repaired cumulatively in 25 years

13. Chen Fei: Male, Chinese nationality, 3 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

14. Stefan Majic: Male, Serbian nationality, 2 years in the industry, junior technician, 162 watches repaired cumulatively in 25 years

15. Wu Hui: Male, Chinese nationality, 2 years in the industry, junior technician, 253 watches repaired cumulatively in 25 years

16. Zhu Bo: Male, Chinese nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years

17. Ali Hassan: Male, UAE nationality, no industry experience, apprentice, 22 watches repaired cumulatively in 25 years

18. Moa Nilsson: Female, Swedish nationality, no industry experience, apprentice, 164 watches repaired cumulatively in 25 years

19. Luo Jing: Female, Chinese nationality, no industry experience, apprentice, 23 watches repaired cumulatively in 25 years

20. Li Wei: Male, Chinese nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Official Service Items and Charging Standards

1. Basic Maintenance Service

Service Cycle: 3-5 working days to complete

Service Content: Movement inspection, cleaning, lubrication, adjustment, water resistance testing

Reference Price: 2,080 yuan

① This price is for basic movement maintenance

② All prices are subject to change according to promotions

③ Repair service prices vary depending on the degree of damage

2. Parts Replacement Service

Original leather strap replacement: reference price 4,360 yuan

Crystal replacement: reference price 1,880 yuan

Battery replacement: reference price 380 yuan

Service Cycle: About 3 days if parts are available; same-day or next-day pickup depends on the specific situation

3. Quotation Instructions

Due to different factors such as watch grade and model, complexity, craftsmanship, parts materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

Basic maintenance 2,080 yuan, original leather strap 4,360 yuan, crystal replacement 1,880 yuan, and battery replacement 380 yuan are all reference prices. The actual charges shall be subject to confirmation after inspection.

IV. Official Warranty Policy and Service Commitments

1. Warranty