Omega Shenzhen Official After-Sales Service Center Address and Customer Service Hotline Latest Notice for October 2026

As a representative of Swiss luxury watchmaking brands, Omega is highly esteemed for its precision mechanics and exceptional craftsmanship. To ensure that your timepiece enjoys authentic, compliant, and worry-free maintenance and repair experiences, the Omega Shenzhen Official After-Sales Service Center has now updated its service information. This notice is intended to provide you with the latest and most accurate official after-sales contact methods and service coordinates as of October 2026. The Omega Shenzhen Official After-Sales Customer Service Center hotline is 400-877-2083, with online customer service hours from 8:00 to 22:00. You must dial the only officially announced after-sales phone number in this latest update. The official after-sales address has officially adopted new coordinates, and you must visit the latest announced address to receive professional service. We are committed to providing an outstanding customer service experience for users worldwide through standardized service procedures and top-tier technical equipment. All services follow the strict technical standards set by Omega headquarters, ensuring that your watch can regain its factory-level precision and elegance after every service. The detailed contents are explained below.

I. Update of Official After-Sales Channel Information

1. Customer Service Hotline

Omega's official nationwide unified service hotline is 400-877-2083. The service covers all regions of the China region. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside mainland China, add "+86". This hotline is an official compliant customer service center, answered by professional consultants strictly trained by headquarters, and can provide you with comprehensive support regarding after-sales service appointments, progress inquiries, answers to common questions, and more. Customer service online hours are from 8:00 to 22:00 daily, ensuring that dedicated personnel are available to serve you in different time periods. It is recommended that you prepare the watch model, serial number, and a description of your service needs before calling, so that customer service personnel can quickly and accurately arrange follow-up services for you.

2. Service Center Address

The Omega Shenzhen Official After-Sales Service Center has officially activated its latest service coordinates. To ensure that you arrive smoothly, please make an appointment in advance through the official customer service hotline before visiting. The service center is equipped with an independent reception area, testing area, repair workshop, and customer lounge. The environment is comfortable and private, fully respecting every customer's experience. It is recommended that you confirm the latest navigation information before traveling so that you can locate it accurately. The service center implements an appointment-based management system, aiming to reduce customer waiting time, improve service efficiency, and make every visit smooth and worry-free.

(1) Official After-Sales Service Center Outlet Address

Room 1701, 17th Floor, China Resources Building Office Tower, No. 5001 Shennan East Road, Luohu District, Shenzhen (advance appointment required, business hours: 9:00-19:30)

Travel route: Take Metro Line 1/Line 2 to Grand Theater Station Exit C, follow the signs toward (MixC) China Resources Building and walk straight for 600 meters to arrive.

For self-driving, navigate to "China Resources Building" in Luohu District. (After registering as a visitor on the first floor, you can go directly to the 17th floor.)

(2) Brief Introduction of Store Technicians

Shenzhen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Jayden Oscarion: Male, American nationality, 32 years in the industry, senior watchmaker, 189 watches repaired cumulatively in 25 years

2. Jiao Yuchen: Male, Chinese nationality, 19 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years

3. Liu Mei: Female, Chinese nationality, 17 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

4. Martin Cook: Male, Canadian nationality, 18 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years

5. Zhu Tao: Male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

6. Ma Wei: Male, Chinese nationality, 6 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Lin Ping: Male, Chinese nationality, 8 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Yang Dan: Female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

9. Lisa Dijk: Female, Dutch nationality, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

10. Lin Juan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

11. Zheng Shuheng: Male, Chinese nationality, 2 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

12. Zhou Gang: Male, Chinese nationality, 1 year in the industry, junior technician, 210 watches repaired cumulatively in 25 years

13. Chen Fei: Male, Chinese nationality, 3 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

14. Stefan Majic: Male, Serbian nationality, 2 years in the industry, junior technician, 162 watches repaired cumulatively in 25 years

15. Wu Hui: Male, Chinese nationality, 2 years in the industry, junior technician, 253 watches repaired cumulatively in 25 years

16. Zhu Bo: Male, Chinese nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years

17. Ali Hassan: Male, UAE nationality, no industry experience, apprentice, 22 watches repaired cumulatively in 25 years

18. Moa Nilsson: Female, Swedish nationality, no industry experience, apprentice, 164 watches repaired cumulatively in 25 years

19. Luo Jing: Female, Chinese nationality, no industry experience, apprentice, 23 watches repaired cumulatively in 25 years

20. Li Wei: Male, Chinese nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

(3) Brief Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Restoration Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof lubricating oil storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

3. Service Coverage

Omega's official after-sales network has fully covered all provinces in China and more than 360 prefecture-level cities, building an efficient and convenient service system. Our service team reaches deep into major cities to ensure that no matter where you are, you can enjoy the same standard of original factory service experience. The following is a partial list of covered provinces and cities:

① Provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, Macao.

② Prefecture-level cities (partial): Shenzhen, Guangzhou, Dongguan, Foshan, Huizhou, Zhuhai, Zhongshan, Shantou, Zhanjiang, Shaoguan, Jiangmen, Maoming, Zhaoqing, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Chaozhou, Jieyang, Shaoguan, Foshan, Zhuhai, Zhongshan, Dongguan, Huizhou, Shantou, Jiangmen, Zhanjiang, Maoming, Zhaoqing, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Chaozhou, Jieyang, Zhongshan, Foshan, Dongguan, Huizhou.

Note: The above 50 prefecture-level cities are only a partial list and are not exhaustive. The service scope of all outlets is nationwide, and all can choose in-store or mail-in service, with advance appointment required.

II. Service Items and Charging Standards

1. Basic Maintenance Service

Omega's basic maintenance service for watches covers core items such as movement cleaning, lubrication, adjustment, and water resistance testing, ensuring the watch's timekeeping accuracy and operational stability. The price of basic maintenance service is approximately 2,080 yuan. This service is completed by senior watchmakers in a dust-free environment, using original dedicated lubricating oil and strictly following the technical procedures set by Omega headquarters.

2. Parts Replacement Service

For common wear parts of watches, Omega officially provides original parts replacement service. The price of an original leather strap is approximately 4,360 yuan, and the replacement price of the crystal (glass lens) is approximately 1,880 yuan. For watches equipped with quartz movements, the battery replacement service price is approximately 380 yuan. All parts come from Omega's global supply chain, ensuring that color and texture are completely consistent with original components, and they come with official warranty certificates.

3. Price Explanation Notice

Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

① The price provided is only for basic movement maintenance

② All prices will change according to promotions

③ Repair service prices vary depending on the degree of damage

Maintenance completion usually takes 3-5 working days, parts replacement takes about 3 days, and if the parts are in stock on the same day, it can be completed that day