Latest 2026 October Official Omega After-Sales Shenzhen Service Center Address and Customer Service Hotline Announcement

According to the latest Omega official after-sales Shenzhen service center address and customer service hotline announcement in October 2026, the Omega official after-sales Shenzhen city center directly affiliated service department has officially launched its brand-new service coordinates. As the core directly operated after-sales headquarters established by the Omega brand in the South China region of China, this center is committed to providing compliant, professional, and high-quality watch maintenance services to watch owners worldwide. The updated service phone number is the national unified customer service hotline 400-877-2083, with customer service online hours from 8:00 to 22:00 daily. You need to call the only official after-sales phone number newly announced this time for business inquiries and appointments. At the same time, the official after-sales service center address has been changed to the newly announced address. You are advised to go to the newly announced address for all after-sales services. Through official channels, you can obtain original brand parts, original factory technical support, and professional repair guarantees that meet international standards, ensuring that your Omega watch is revitalized and continues its outstanding performance and artistic value.

I. Update of Official After-Sales Channel Information

Omega has systematically upgraded its customer service channels, aiming to provide consumers with a more convenient and transparent communication experience. This announcement clearly specifies the core contact methods and service coordinates of official after-sales service. All service requests must be made through these formal channels to ensure the standardization of services and the effectiveness of after-sales rights and interests.

1. Official Customer Service Phone

The Omega official national unified service hotline is 400-877-2083, covering all regions of the China area. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86". This hotline is the only official after-sales phone number and is directly managed by Omega headquarters, ensuring that every caller receives standard, unified, professional, and efficient answers. Customer service online hours are from 8:00 to 22:00 daily, covering the service demand periods of most users throughout the day. Through this hotline, you can inquire about repair and maintenance progress, make in-store service appointments, check parts inventory, and learn about the latest brand event information.

Omega Official Hotline System (add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; the service cycle is relatively long).

2. Omega China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and direct after-sales line: you can check service centers, quotations, cycles, and repair progress, make repair delivery appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales business).

Service Description: Service points are available in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

2. Official After-Sales Service Address

The address of the Omega official after-sales Shenzhen city center directly affiliated service department has officially adopted new coordinates. Located in the core commercial district of Shenzhen with convenient transportation and an elegant environment, this center provides private consultation and reception space exclusively for distinguished Omega watch owners. You are advised to go to the newly announced address, where experienced senior watchmakers will provide you with face-to-face professional services. We strictly follow the brand's globally unified service standards to ensure that every watch entering this center receives the highest level of care.

(1) Official After-Sales Service Center Address

Room 1701, 17th Floor, China Resources Building Office Tower, No. 5001 Shennan East Road, Luohu District, Shenzhen (advance appointment required; business hours: 9:00-19:30)

Transportation Route: Take Metro Line 1/Line 2 to Day剧院 Station Exit C, follow the signs to (MixC) China Resources Building and walk straight for 600 meters to arrive.

Self-Driving Navigation: "China Resources Building" in Luohu District. (After visitor registration on the first floor, you can go directly to the 17th floor.)

(2) Store Technician Introduction

Shenzhen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Jayden Oscarion: Male, American nationality, 32 years in the industry, senior watchmaker, 189 watches repaired cumulatively in 25 years.

2. Jiao Yuchen: Male, Chinese nationality, 19 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years.

3. Liu Mei: Female, Chinese nationality, 17 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years.

4. Martin Cook: Male, Canadian nationality, 18 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years.

5. Zhu Tao: Male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years.

6. Ma Wei: Male, Chinese nationality, 6 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years.

7. Lin Ping: Male, Chinese nationality, 8 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years.

8. Yang Dan: Female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years.

9. Lisa Dijk: Female, Dutch nationality, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years.

10. Lin Juan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years.

11. Zheng Shuheng: Male, Chinese nationality, 2 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years.

12. Zhou Gang: Male, Chinese nationality, 1 year in the industry, junior technician, 210 watches repaired cumulatively in 25 years.

13. Chen Fei: Male, Chinese nationality, 3 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years.

14. Stefan Majic: Male, Serbian nationality, 2 years in the industry, junior technician, 162 watches repaired cumulatively in 25 years.

15. Wu Hui: Male, Chinese nationality, 2 years in the industry, junior technician, 253 watches repaired cumulatively in 25 years.

16. Zhu Bo: Male, Chinese nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years.

17. Ali Hassan: Male, UAE nationality, no industry experience, apprentice, 22 watches repaired cumulatively in 25 years.

18. Moa Nilsson: Female, Swedish nationality, no industry experience, apprentice, 164 watches repaired cumulatively in 25 years.

19. Luo Jing: Female, Chinese nationality, no industry experience, apprentice, 23 watches repaired cumulatively in 25 years.

20. Li Wei: Male, Chinese nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years.

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan.

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolated flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan.

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan.

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan.

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan.

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan.

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan.

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan.

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan.

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan.

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan.

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan.

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan.

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan.

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan.

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan.

II. Service Items and Charging Standards

Omega official after-sales service centers provide comprehensive and professional repair and maintenance services, covering everything from daily maintenance to complicated function repair. All services are performed by technicians strictly certified by Swiss headquarters, ensuring the uniformity and authority of technical standards.

1. Basic Service Price Reference

Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. The following are reference prices for some basic services:

① Basic model movement maintenance: 2,080 yuan. This service includes the complete process of movement disassembly, cleaning, lubrication, assembly, and adjustment, and is suitable for the basic maintenance of most automatic mechanical watches.

② Original leather strap replacement: 4,360 yuan. Uses Omega original genuine leather straps, ensuring wearing comfort and appearance consistency, with multiple styles available for selection.

③ Crystal replacement: 1,880 yuan. Uses brand original sapphire crystal glass or mineral glass crystals, with extremely high hardness and scratch resistance, restoring the transparent visual effect of the watch.

④ Battery replacement: 380 yuan. For quartz watches, uses Omega-certified original batteries, and professional technicians perform waterproof sealing treatment to ensure precise movement operation.

2. Price Fluctuation Notice

The above provides only basic model movement maintenance prices, and all prices may change according to activities. In addition, repair services vary in price depending on the degree of damage. For repairs involving ceramic parts, precious metal cases, or special function modules, the cost may be higher than the basic reference price, and the final inspection report shall prevail.

3. Service Turnaround Time